Helsinki to St Petersburg. 6 Day Russia Visa Free Travel

Rated 4.37 out of 5 based on 19 customer ratings
(22 customer reviews)

Travel from Helsinki to St. Petersburg and visit Russia’s cultural capital with this round-trip Baltic cruise.

6 day tour package, Finland – Russia – Finland

  • Russian visa is not required! (click to read more…)
  • 3,5 days in St. Petersburg
  • No restrictions in St. Petersburg for the visa free travelers. You can walk around on your own.
  • Round trip from Helsinki to St. Petersburg by a luxury cruise ferry boat
  • 3* and 4* hotels in St. Petersburg’s city centre. The best location!
  • Harbour – hotel transfers included in St. Petersburg
  • Fully private tour for individual travelers

 

St. Petersburg's travelers

Travel from Helsinki to St. Petersburg and visit Russia’s cultural capital with this round-trip Baltic cruise

Visit Russia’s cultural capital with this round-trip Baltic cruise from Helsinki to St. Petersburg. From breath-taking Tsar Palaces to the world famous Mariinsky Theatre, St. Petersburg’s remarkable grandeur and must-see attractions will be yours to devour.

This affordable 5-day package includes accommodation in the very city centre hotel, transfers, breakfasts and doesn’t require a Russian visa. Plus, this city break can be tailored to suit your requirements, from Sightseeing Packages to cruise-ferry cabin class – the choice is yours

Day 1 | Wednesday – Cruise from Helsinki to St. Petersburg

The MS Princess Anastassia cruise-ferry departs from Helsinki to St. Petersburg at 19:00, giving you time to explore Finland’s Capital throughout the day. The Design Capital of the World’s compact size and efficient public transport make it ideal for tourists. You can visit the incredible Rock Church or shop till you drop at the city’s fashionable boutiques, designer stores and open-air markets before you set sail.

Day 2 | Thursday – Welcome to St. Petersburg

Happy passengers Princess Maria
Enjoy the Russia visa free travel by one of the best Baltic cruises. The day starts with a buffet breakfast on board (optional), followed by the 09:00 am arrival at St. Petersburg. The disembarking and passport control will start at 2:00 pm. The harbour shuttle buses are ready for the transfers to the city center.

If you plan to visit St. Petersburg’s must-see attractions, the Sightseeing Package upgrade is a fitting addition. This affordable package includes the full itinerary described below.

Sightseeing package (click to open)

Those who have purchased a Sightseeing Package will be greeted at the harbour by a highly qualified English-speaking guide (other languages are also available on request) for a private half-day sightseeing tour of the beautiful 18th century city. Tour highlights include the memorable Peter and Paul Fortress, built in 1703 by Peter the Great. You’ll also visit the Kazan Cathedral – a monument to Russia’s victory over Napoleon, built in the style of the Vatican’s Basilica. Afterwards, there is a transfer to hotel for a relaxing overnight stay.

All hotels are conveniently located in the heart of St. Petersburg – just some minutes walk from the Nevsky Prospect.

Day 3 – Discover St. Petersburg

After breakfast, you are free to explore and enjoy St. Petersburg on your own. The city’s extensive public transport system – consisting of underground metros, buses and trams – is ideal for sightseers. Discover the city’s network of canals, picturesque bridges plus the Baroque and Neo Classical architecture. Before long, you’ll know why this city is known as the “Venice of the North”. Whether you choose to gaze upon the city’s magnificent waterfront across the River Neva or experience St. Petersburg’s beatnik bands, contemporary art galleries or delectable dining experiences – the choice is yours. Optional tours are available for your enjoyment. After a full day of exploration Russia visa free travel, rest and relax back at the hotel.

Day 4 | Saturday – Hermitage Grandeur and Overnight Cruise back to Helsinki

After breakfast you can enjoy your stay in St. Petersburg on your own or book any optional tours.

Sightseeing package (part 2)

This day begins with breakfast at the hotel, followed by a private half-day on-foot excursion to the State Hermitage Museum (Optional, included in the Sightseeing Package). Formerly the homes of Tsars, the Hermitage is home to one of the finest art collections in the world. The collections – including masterpieces by renowned artists such as Titian, Rembrandt, Gainsborough, Van Gogh, Monet and Matisse – occupy a large complex of six historic buildings along the Palace Embankment, including the Winter Palace. Many of the Winter Palace’s staggering 1,057 halls and rooms are open to the public.

Day 5 |  Sunday – St. Petersburg Morning Free and Easy

Hot buffet breakfast in hotel. A shuttle bus will pick up passengers (who chosen a basic package) from the city centre and transfer them to the harbour.

For those who booked a sightseeing package: your driver will be waiting for you at the hotel reception for the transfer back to the harbour.

The boarding gate is closing at 13:30. At 18.00 departure from St. Petersburg back to Helsinki.

Day 6 | Monday – Return Cruise to Helsinki

Following Breakfast (optional), the MS Princess Anastassia arrives in Helsinki at 07:00. The astonishing Russia visa free travel is terminated. We did our best to make this trip unforgettable.

Optional Helsinki sightseeing tours of are available. Contact us today for excellent rates and services on the Basic Package and Sightseeing Package from Helsinki to St. Petersburg. We’re looking forward to your call!

M/S Princess Anastassia docked in Helsinki

MS Princess Anastassia is a cruise ferry wich was built in Finland.

General characteristics: tonnage 33575 GRT, length 116.10m, beam 28.46m, capacity 1760 passengers and 305 cars.

The ferry accommodates two thousand passengers. There are comfortable cabins, different bars, restaurants, aqua-zone, Duty Free shop, auto decks. Every evening guests can enjoy exclusive show program by St. Petersburg Music Hall ballet theatre.


Class A

9 m²/ 2-4 persons/ decks 4, 5, 6.

Watch the starry sky right out of your cabin’s window at nights, and enjoy the gentle sunbeams breaking through the curtains in the mornings. Convenient closet for your clothes, air conditioner and wonderful bathroom – that’s all you need for relaxation and the perfect beginning of a new day. For a child aged 7 years old requires a bed in the cabin, as for an adult.


Class B

9 m²/ 2-4 persons/ decks 4, 5, 6.

A great combination of price and quality! A cabin for 2-4 person is air conditioned and has a wonderful bathroom. It’s so relaxing to stretch out on a soft bed after a bright day! For a child aged 7 years old requires a bed in the cabin, as for an adult.

Read more about the cruise fleet…

Hotels of your choice

Nevsky Grand 3* (included)

Tours in St Petersburg

Nevsky Grand hotel 3***

If you are seeking comfortable, three star accommodations in the very centre of St. Petersburg, look no further than the Nevsky Hotel Grand. This fine hotel is perfect for holidaymakers and business travellers alike, and is located very conveniently in the Golden Triangle of the city just five minutes from the subway station and literally around the corner from the Nevsky Prospekt. Read more about hotel…


or Dynasty boutique hotel 3* (included)

Dynasty hotel lobby

Dynasty hotel 3***


Dynasty hotel St Petersburg | Reception Dynasty Hotel has opened its doors to the guests in June 2007. It is a cozy hotel in the heart of Saint Petersburg. The guests will be able to feel the atmosphere of an old St. Petersburg mansion combined with the modern comfort. Heraldic symbols of noble families of Russian Empire and Europe have been used in the hotel interior design. Location: in the centre of the city.

At guests service: 39 rooms, laundry. All rooms have satellite TV, phone, hairdryer, bathrobes, Internet access. Address: 29/28 Rubinstein Street, Saint Petersburg, Russia. Read more about hotel…

This tour is arranged for individual travelers on private basis. There will be no other people on the tour with you.

  • Round trip cruise Helsinki to St Petersburg by deluxe cruise ferry, cabin class as per you choice
  • Accommodation at city centre 3* hotels included or 4*-5* (optional)
  • Transfer by shuttle bus from harbour to the city center and back
  • Breakfast in hotel
  • Harbour, passenger, fuel, immigration fees, etc.


Sightseeing package includes (extra charge)

  • Personal transfers from harbor to hotel and back
  • Personal English speaking guide for all excursions (other languages are also available)
  • Personal car as per the tour program
  • Panoramic tour of St. Petersburg
  • Excursion to the Hermitage museum
  • Excursion to Peter and Paul Fortress
  • Excursion to Kazan Cathedral


Not included

  • Meals onboard (optional)
  • Sightseeing tours and excursions (optional)

22 reviews for Helsinki to St Petersburg. 6 Day Russia Visa Free Travel

  1. I wanted to thank you for all your help. I was able print everything, the trip worked well, the hotel was very nice and thank you for the upgrade and our guide, she was excellent.

  2. Rated 4 out of 5

    Cruise ferry excellent staff friendly and helpful.
    One problem was disembarking and embarking up and down steps in ST Petersburg too steep trying to carry 2 cases without holding on to rail impossible and dangerous. Suggest moveable zig zag shallow steps like some airports.
    Marie our guide was excellent and helpful excellent driver. Thank you.

  3. Rated 5 out of 5

    (verified owner)

    We loved the tour and Maria, our guide, was fabulous! As a St. Petersburg native with a family history, she made the three days we spent there truly memorable. She was a wealth of knowledge and because of her we added the tour on the third day. We will recommend you to any friends or colleagues who are planning a trip.

    Best wishes.

  4. Rated 5 out of 5

    Our tour was fantastic–everything as promised–except for the final day when the transfer from the Lansisatama to the Airport did not show up. I called your office at 0845 and the operator answered promptly. He said there had been a problem and we should take a taxi to the Airport. He promised that the transfer fee would be refunded, and that we would be reimbursed for the taxi fare to the airport. Attached is the invoice for the taxi in the amount of Euro 45.90. Please let me know how I will be credited.

    Otherwise, we were very happy with all your arrangements. Everything to board the ship was in perfect order. The accommodations and meals, although far from luxurious, were clean and adequate. We were met immediately upon disembarkation in St Petersburg by our guide and driver.

    Our guide exceeded our expectations. Her English was excellent, her knowledge encyclopedic, and she was a very friendly pleasant person. She even assisted in going to the Pharmacy to get medicine for my cough. We visited all the sites you had outlined in the guide. The stop for souvenirs was greatly appreciated! We skipped all the lines at the Hermitage and she took us through all the highlights, even spending more time than was allotted.

    The Petro Palace also exceeded our expectations. The staff was efficient, the room spacious, the shower was awesome, the breakfast was good, the location excellent. The pick-up driver to return to the St Peter’s Line was waiting for us early!

    The only other negative thing was that we had to wait over 20 minutes on a line in front of a locked door at the Nikolevsky Palace to exchange our voucher for admission tickets to the Russian Folklore Show. We were there early, but still ended up sitting in the back of the room because of the delay. This should be handled more efficiently.

    However, this delay and the driver failure were the only bad experiences we had. We really did have a wonderful trip. So, BRAVO for delivering on your promises!

    Mark and Judite
    W.., USA

  5. Rated 4 out of 5

    – How likely are you to recommend Scandi Classics to your friends or colleagues? Likely
    – How can we improve our service?
    I made a mistake in assuming that the food would be part of the cruise. It was never explained, and I never thought to ask. It might be wise to explain to customers that everything on the cruise is extra so there are no misconceptions about what is being offered.
    Other than that, everything was fine.

  6. Rated 5 out of 5

    – How likely are you to recommend Scandi Classics to your friends or colleagues? Very Likely
    On-line booking process Easy
    We did not know that the hotel was included in the price and crossed for an upgrade (we thought it was the hotel booking and not an upgrade but nevertheless we were happy with the upgrade:-)
    – How satisfied were you with the Customer support before purchasing the tour and during your travel Very Satisfied
    – How satisfied were you with the cruise ferries? Satisfied
    – How satisfied were you with the hotels? Very Satisfied
    petro palace is a great hotel situated in the centre:-)
    – How satisfied were you with the local meals? Satisfied
    – How satisfied were you with the local restaurants? Very Satisfied

  7. Rated 4 out of 5

    – How can we improve our service?
    We did not sleep well on the ferry in either direction. The bunks were not comfortable and in one instance the mattress was very stained. I would be willing to pay more if a better standard of on board accommodation and meals were offered. Are there other lines aside from St Peter Line that you could use? Arranging for easier access to and from the ferry at the St Petersburg dock would also enhance the travel experience. Climbing up and down stairs while carrying luggage when boarding and disembarking is not my idea of fun.
    – Would you use our product / service in the future? – Probably
    – How satisfied were you with the tour program? – Very Satisfied
    Our guide Inge, driver Dennis and the tour they took us on were excellent. We really feel we were given a great introduction to St Petersburg.
    – How satisfied were you with the cruise ferries? – Unsatisfied
    Our cabin was very basic and noisy. Mattresses thin and in one instance stained. Pillows lacked support. All this lead to a lack of sleep, particularly on the forward journey. Unimpressed with the evening meal and being hurried out of the bistro before we had finished our coffee. There appeared an authoritarian style of control from bistro manager. Food on offer was very average in the bistro.
    – How satisfied were you with the hotels? – Very Satisfied
    Highly recommend the Petro Palace Hotel. Our stay was in complete contrast to the service and facilities on the St Peter Line. The Petro Palace Hotel was as good as any hotel we have stayed in and the staff were friendly, efficient and helpful. It is also well located for strolling to many of the landmarks in St Petersburg.
    – How satisfied were you with our local guides? – Very Satisfied
    Inge was warm, friendly and informative. We could not have asked for a better guide.
    – How satisfied were you with the local meals? – Satisfied
    Hotel meals were good, bistro on the ferry was very ordinary.
    – How satisfied were you with the local restaurants? – Very Satisfied
    We ate in the Italian style restaurant on the 8th floor of Petro Palace Hotel. This meant we could bill our hotel room and avoid the need to carry any roubles. The food and service were very good, prices very reasonable for hotel dining.

  8. Rated 4 out of 5

    – Would you use our product / service in the future? – Definitely
    – How satisfied were you with the tour program? – Very Satisfied
    – How satisfied were you with the cruise ferries? – Satisfied
    -How satisfied were you with the hotels? – Satisfied
    Awesome location.
    – How satisfied were you with our local guides? –Very Satisfied
    Valentina was extremely knowledgeable about art and architecture. She helped us see A LOT in our short amount of time.
    – How satisfied were you with the local meals? – Neutral
    Food at the hotel was mediocre, but acceptable.
    – How satisfied were you with the local restaurants? – Satisfied

  9. – How can we improve our service?
    Need some more information about what is available on the boat, i.e. other meal options. The buffet wasn’t the greatest.
    – Would you use our product / service in the future? Probably
    – How satisfied were you with the tour program? Very Satisfied
    – How satisfied were you with the cruise ferries? Satisfied
    – How satisfied were you with the hotels? Very Satisfied
    hotel was good, nice and central.
    – How satisfied were you with our local guides? Very Satisfied
    She was very knowledgeable and helpful. It was especially good having a personal guide for the Hermitage.
    – How satisfied were you with the local meals? Very Satisfied
    We used search engine to find local restaurants and all were very good.
    – How satisfied were you with the local restaurants? Very Satisfied

  10. Rated 4 out of 5

    How can we improve our service? It was just fine.
    Would you use our product / service in the future? Probably

  11. Rated 4 out of 5

    – How can we improve our service?
    Better connections with the ferry. Did not have meal vouchers for voyage to St Petersburg (Scandi Classics refunded that cost and offered extra tour) and only had meal voucher for Dinner on return, but not for breakfast (paid out of pocket)
    – Would you use our product / service in the future? Definitely
    – How satisfied were you with the tour program? Very Satisfied
    Very knowledgeable and patient tour guide. Tours were well planned.
    – How satisfied were you with the cruise ferries? Neutral
    Mix up on meals as described above, beds not comfortable, less than friendly support staff by ferry
    – How satisfied were you with the hotels? Very Satisfied
    Great hotel!!! Absolutely Great. Literally in the middle of everything we wanted to see so nothing was difficult to walk to or find. Great service and assistance from staff
    – How satisfied were you with our local guides? Very Satisfied
    Valentina was one of best tour guides I have ever had on any tour anywhere. We would adopt here and bring her home.
    – How satisfied were you with the local meals? Satisfied
    Mixed

  12. Rated 5 out of 5

    – How can we improve our service?
    The whole package worked very well. Efficient travel arrangements, good accommodation, etc.
    – Would you use our product / service in the future? Definitely
    – How satisfied were you with the tour program? Very Satisfied
    Very well planned itinerary; varied, with a full program but not rushed
    – How satisfied were you with the cruise ferries? Very Satisfied
    Clean, comfortable, excellent range of optional activities including cabaret and several restaurants, but also plenty of quiet space to “chill out”.
    – How satisfied were you with the hotels? Satisfied
    Room in Petro Palace was spacious and comfortable, with a good bathroom. Breakfast was excellent but a congested at the buffet: it would be good if it could be spread out a bit, eg with the coffee machine located to one side.
    – How satisfied were you with our local guides?
    Not used. We made our own arrangements with a local guide (friend of a friend) for a half day tour on train and bus to Peterhof, a much more interesting way to travel than the tourist ferry, but it would have been difficult to do by ourselves even though we can at least read cyrillic..
    – How satisfied were you with the local meals? Satisfied
    What is the difference between meals and restaurants? The hotel pizza bar was very good, quick, quiet and easy after a long day.
    – How satisfied were you with the local restaurants? Neutral
    Not used – ate in the hotel.

  13. – How satisfied were you with the tour program? Neutral
    – How satisfied were you with the cruise ferries? Satisfied
    – How satisfied were you with the hotels? Very Satisfied
    – How satisfied were you with the local meals? Very Satisfied
    – How satisfied were you with the local restaurants? Very Satisfied

  14. Rated 4 out of 5

    – How can we improve our service?
    I think the guide could be more transparent about the extra activities. For example, my mom and I wanted to see a ballet. Our guide told us that Swan Lake was playing that night at the Mariinsky Theatre and it was going to be about 100 euros each for a ticket. She told us that it was the only theatre that still had tickets available for that night. After getting to the hotel that afternoon I decided to my own research and found that the Mariinsky wasn’t even showing Swan Lake that night, and there were numerous other options for reutable ballets that still had tickets available. We opted for a show at the Mikailovsky Theatre, walked to the box office in the Arts Square, and only paid equivalent to 35 euros per ticket. It felt like she was trying to get us to pay a lot more when it just took a few minutes on Google to find a much more reasonably priced ballet.
    – Would you use our product / service in the future? Definitely
    – How satisfied were you with the tour program? Very Satisfied
    It was great to be part of the tour because my mom and I were able to see everything we wanted to while knowing that there was a local looking after us and sharing with us the cultural and historical significance of what we were seeing.
    – How satisfied were you with the cruise ferries? Neutral
    I have taken 2 ferry trips to St. Petersburg using the St. Peter Line Princess Maria ferry. While I find the cabins pleasant and clean, the common areas seem dirty and rundown to me. The restaurants smell a bit funny. I’ve had better food on other ferry companies in the region.
    – How satisfied were you with the hotels? Very Satisfied
    The Nevsky Grand Hotel was perfect. Great location and good breakfast.
    – How satisfied were you with our local guides? Satisfied
    I was very impressed with how knowledgeable the guide was. I did feel like she was trying to pressure us into buying more activities at one point though.
    – How satisfied were you with the local meals? Very Satisfied
    – How satisfied were you with the local restaurants? Very Satisfied
    The restaurants I went to were reasonably priced and tasty. Especially the Marketplace and Teaspon (that’s the translation of the Russian name), both on Nevsky Prospect.

  15. Rated 4 out of 5

    How can we improve our service? – All my enquiries were answered in good time and all my expectations met.
    Would you use our product / service in the future? – Definitely

    Our services

    How satisfied were you with the tour program? – Very Satisfied
    How satisfied were you with the cruise ferries? – Satisfied
    How satisfied were you with the hotels? – Satisfied
    How satisfied were you with our local guides? – Very Satisfied
    How satisfied were you with the local meals? – Very Satisfied
    How satisfied were you with the local restaurants? – Satisfied

  16. Rated 5 out of 5

    – How can we improve our service?
    Our guide in St. Petersburg, Ingrid, was intelligent, knowledgeable, professional, friendly, and we could not have asked for a better guide. She made our visit truly memorable. Because of her we will recommend your service to our friends.
    – How satisfied were you with the tour program? – Very Satisfied
    The quality of service we received from Ingrid was excellent in every aspect. Our driver was professional and a credit to your company.
    – How satisfied were you with the cruise ferries? – Satisfied
    The only problem on the ferry was not of your making. A very large group of extraordinarily crude and vulgar tourists from China detracted from our and most people’s enjoyment. But that was not of your making.
    – How satisfied were you with the hotels? – Very Satisfied
    The hotel was nicely located. After our superb city tour with Ingrid and our driver, we were able to venture out on our own and enjoy the city to our delights.
    – How satisfied were you with our local guides? – Very Satisfied
    Ingrid was what every guide ought to be.
    – How satisfied were you with the local meals? – Very Satisfied
    Our meals were fine. There were so many other fine restaurants around our hotel that we could find great meals on our own also.
    – How satisfied were you with the local restaurants? – Very Satisfied
    I was there when it was Leningrad. The food situation, and everything else, has improved a million times since then.
    Thank you.

  17. Rated 4 out of 5

    – How can we improve our service?
    Doing a bank transfer for payment is inconvenient for customer — having a credit-card option would be great, even if it adds 1-2% to the cost. (now any type of payment can be made by credit card – comment of Scandi Classics)
    – Would you use our product / service in the future? : Definitely
    – How satisfied were you with the tour program? : Very Satisfied
    Excellent communication / quick response time from Scandi prior to the trip. Outstanding communication and quick resolution of an issue (overnight, in response to my email) that occurred during the trip. The tour itself was just as advertised and expected.
    – How satisfied were you with the hotels and cruise ferries? : Very Satisfied
    Cruise ferry was a bit nicer than expected and had good food and other services. Upgraded hotel in St. Petersburg had a good breakfast and a spacious room, and was well located.
    – Guiding service
    — Knowledge: Very Satisfied
    — Helpfulness:Very Satisfied
    The guide spoke English well, was quite knowledgeable, and accommodated our questions and preferences. She also put up with a little crankiness from John on one occasion (related to the issue that was quickly resolved by Scandi).
    – How satisfied were you with a local transportation included?: Very Satisfied
    Our driver was more than competent and provided safe, smooth, and comfortable transportation
    – Food quality: Satisfied
    – Friendliness of stuff: Neutral
    – Design of the restaurants: Neutral
    Only hotel breakfast and breakfast/dinner on the ferry were included. Nothing fancy.

  18. Rated 5 out of 5

    First of all, I would like to thank you for the wonderful quality time I had in St Petersbourg on May 6th 2015.
    Everything was perfect. My guide, Maria was such a great guide. She is passionate, professional, very knowledgeable and very sympathic at the same time. She made a whole difference. In addition her English speaking is perfect…better than mine since I am a French canadian!
    The car was comfortable. The driver was dependable and very polite and courteous in his manners. The lunch was really good and the waiter was really attentive.
    I did enjoy my tour very much but…believe it or not I did not know that I had paid for a private tour when I reserved. It was written nowhere on the document I had printed before leaving Finland. I am sure you can imagine my surprise and my “fear” when Maria said to me that I was alone in the tour…and when I saw the black car waiting for me in the parking. I told Maria that there must be a mistake and she answered that there was no mistake and that I have paid for that. I was really astonished. I decided to get in the car but I was not convinced I did the right thing a that time. Thanks to Maria my fears went away very fast.
    In summary, I will recommend your company to my family and friends…..I already did since I am back home. It was the greatest surprise of all and finally the best way to discover this unique city in a day!
    Thank you again, V.R.

  19. Rated 5 out of 5

    I came across your agency in an Internet search. Our family was very pleased to partake in the “72 Hours Visa Free” trip to St. Petersburg. We stayed at the Petro Palace Hotel, which was a lovely hotel with an ideal location. We also purchased the meals for the ferry trip, which were appropriate for a member with food allergies and for eating vegetarian. All of the paperwork and reservations were in complete order for us. I would reccommend your agency without hesitation.

    You might consider listing your agency on a site like Trip Advisor. I always use it as a reference, and came across an old forum where this trip was discussed. I have never seen the 72 hour visa free option advertised or written up in the NYC area. It was only by chance that I came across this option, and was thrilled to find it.

  20. Rated 5 out of 5

    – How can we improve our service? : All good no problems
    – Would you use our product / service in the future? : Definitely
    – How satisfied were you with the tour program? : Very Satisfied
    – How satisfied were you with the hotels and cruise ferries? : Very Satisfied
    – Guiding services:
    Knowledge: Very Satisfied
    Helpfulness: Very Satisfied
    – How satisfied were you with a local transportation included?: Very Satisfied
    – Food quality: Very Satisfied
    – Friendliness of stuff: Very Satisfied
    – Design of the restaurants: Very Satisfied

  21. Rated 3 out of 5

    How can we improve our service? : Hi There – Thank you for giving me the opportunity to provide some feedback. My wife and I travelled on the Princess Maria between Helsinki and St. Petersburg on the 16th and 19th March, and to be honest we were disappointed as services that were advertised were not available on board as follows:
    1. Advertised on Deck 7 (or 8 I cannot remember exactly) was the Casino, however during our voyages the Casino was not available due to some kind of renovation (all the carpet was ripped up).
    2. The onboard Sushi restaurant was also unavailable (closed the entire time).
    3. Deck 7 advertised a cigar lounge, however when my wife and I entered we were told ‘we don’t actually sell cigars onboard, only cigarettes’. Given neither my wife or myself smoke cigarettes only cigars it was obviously a problem.
    4. On Deck 2 it was advertised there was a pool, gym and sauna however the pool was completely empty!!! On the return trip to Helsinki on the 19th March, just prior to leaving St. Petersburg a lady came over the loud speaker onboard ‘advertising’ or informing passengers of the facilities onboard and clearly mentioned the pool and sauna. My wife and I went to Deck 2 to use the pool however it was completely empty!

    So overall we were disappointed as several of the services and facilities we had both paid for and would like to have used were not available to us.
    Regards,
    Brendan

    Would you use our product / service in the future? : Not Sure

    How satisfied were you with the tour program? : Very Satisfied
    Outstanding local guide and very prompt.
    Knowledge: Very Satisfied
    Helpfulness: Very Satisfied

    How satisfied were you with the hotels and cruise ferries? : Neutral
    Hotel was great – cruise facilities not so good.

    How satisfied were you with a local transportation included?: Very Satisfied

    Food quality: Very Satisfied
    Friendliness of stuff: Very Satisfied
    Design of the restaurants: Very Satisfied

  22. Rated 4 out of 5

    – How can we improve our service? : Very good!
    I thought the breakfast could have been of better quality, but the trip was excellent 🙂 🙂
    – Would you use our product / service in the future? : Definitely

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